Arlo Camera Offline

Arlo Camera Offline

Arlo cameras are from the house of the world famous Netgear who is known for the quality, consistency, and trouble-free services.

As much as Netgear redefined the way in which the world experiences the WiFi internet routers, Arlo, the security camera changed the way what a security camera should be.

Even though utmost care is imparted in giving you the best security camera, there could be some teething problems.

7 Issues You may face while setting up & Operating  Arlo Camera.

setting up & Operating Arlo Camera

  1. As one camera keeps going offline ( From many units).
  2. Getting Error “Your device is not connected. Arlo Wire Free Camera”.
  3. Error “Arlo won’t connect to internet”.
  4. The Internet is there but Arlo won’t connect
  5. Arlo base station not connecting to the internet
  6. Arlo camera is offline since the release of the recent firmware
  7. The camera keeps dropping the connection to the network.

Along with that, you will get to learn if how to Setup & sync Arlo camera

These problems or bottlenecks could be due to one or many of the following reasons:

Reasons That Can Trigger up Errors Arlo Camera Offline “Your device is not connected”.

Reasons That Can Trigger up Errors Arlo Camera Offline

  • Wrong or incorrect configurations.
  • Failure in getting the steady internet connection.
  • Weak signal from the internet provided by ISP (Internet Service Providers)
  • Failure of getting the base station connected online
  • Failure to detect the Arlo on the vicinity.
  • The base station is not connected to the Internet (light is amber)

If you are facing any of given issue than its preferred to call Arlo Tech support team @ 877-213-7013

Troubleshooting Error ” Arlo Camera Offline & Arlo won’t Connect to Internet

Troubleshooting Error ” Arlo Camera Offline & Arlo Wont Connect to Internet“

If the Internet LED is solid green, the base station is connected to the Internet.

In case the location is different from that of your Arlo base station, log in to your Arlo account.

From a browser visit

In case the video feed from each of your Arlo Wire-Free cameras is received that means your base station is connected to the Internet.

On the contrary, if an error message like ‘Arlo Base Station Offline’ is seen that means your base station is not connected to the Internet.

Troubleshooting Steps For Error (Your device is not connected)

Your device is not connected

You may follow Netgear troubleshooting steps to resolve the problem of Arlo camera not connecting to the internet

Please keep in mind same steps must be implemented in case if you are getting any error related to “Arlo Camera offline”, ” Your Device is not Connected”, “Arlo Camera Base not Connected”  or “Internet keeps Disconnecting From Internet”

So here we go……..

Inspect the Ethernet cable.

Inspect the Arlo Ethernet cable

  • Ensure that it’s securely connected to the back of your base station and to your router.
  • Also, make sure that you’re using the original Ethernet cable (that came with your system.)

Inspect the power adapter.

  • Make sure that the power adapter is securely connected to the back of your base station and securely plugged into an outlet.

Inspect Router and Wireless networks

  • Try to connect to the Internet from another device that is connected directly to your router.
  • Ensure to try an Ethernet-connected device, not a device that is connected using Wi-Fi
  • You can turn WiFi off on the device to ensure that the device is connecting via the Ethernet cable.
  • Make sure that you can browse the Internet from this device:
  • In case you cannot browse the Internet from this device, you need to restore your router’s connection to the Internet.
  • If you can browse the Internet from this device, continue troubleshooting.

Put on/ off your base station.

  • Unplug the power adapter from the outlet, wait one minute,
  • You may reconnect the power adapter to the outlet. It may be a few minutes to get the reconnection to the base station.
  • Now the Power LED and Internet LED light solid green, your base station is connected to the Internet.

That means that your connection to the internet is made.

If not you may resume the troubleshoot with the DHCP settings and client list.

However, it may mess up the things.

So its suggested to call Arlo support team for instant resolution call @ 833-244-6779

First thing First

  • Arlo camera connects best to 2.4 GHz networks.

Connect Arlo Camera to 2.4ghz network

  • Secondly, remove any type of network congestion
  • Ensure that DHCP is enabled
  • Make Sure that router’s DCHP client list supplied an IP address to the base station.
  • If it did, the base station appears in the client list.

For more information, see your router documentation.

If you were previously able to connect your base station to the Internet.

Check the router’s security settings and firmware

  • You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions.
  • If you do not manage your Internet environment Contact ISP.
  • Contact your IT department for assistance with any firewall or router configurations.

The Arlo base station cannot connect through most proxy servers.

So make sure proxy servers are switched off.

Few additional points to be noted are as follows:

  • Resetting the system to factory values by pressing the reset button with a pen shall be the solution as well.
  • In that case, repeat the steps mentioned above. Use a pen or a straightened paperclip
  • Press and hold the Reset button on the back of the base station for about 10 seconds.
  • Make sure wire-free cameras were synced to the base station.
  • You might need to sync the cameras to the base station again.
  • Replacing the batteries with the new one and bringing the camera closer to the base station may help.
  • Synchronization of the camera to the base station is needed.
  • It can be done by pressing Arlo base
  • Press the Sync button on the side of the base station for about two seconds
  • Then release the button.
  • Unlocking the battery compartment.
  • By sliding and holding the latch and inserting two batteries should be done carefully and make sure that the polarity is maintained.
  • A good proximity range is 1 to 3 feet (30 to 100 centimeters) of the base station.
  • Make sure that all the software, hardware and firmware are updated.